Workshop | Corp Training

8 hours Lecture

Price : $ USD 3,000

 

- Introduce the core ideas

of Service Design by CJM, Persona...etc  and explain how to deploy in an enterprise

- GA metrics linking with

corp's strategy & objectives, define KPI

  •  8 hours training : 8 hours lecture + Practices 

  •  Support your business goal

  •  Turn the mindset from Inside-Out to Outside-In thinking

  • Break down the barrier of departments and silo effects, turn ideas into the real action items to improve customers' experiences

  • Could target to the possible target customers or specific VIPs and design a virtual specific scenario for them

20 hours workshop to optimize CX by CJM

Price : Get Quote Based on Complexity

Illustrate the visual tool of customer journey map. By means of lectures and case studies, the training will make the students to understand the practical meaning of Customer Experience (CX)

Optimization & Management

  • 20 hours workshop : 4 hours preliminary discussion for workshop, 8 hours lecture + 8 hours workshop 

  • Support your business goal

  • Turn the mindset from Inside-Out to Outside-In thinking

  • Break down the barrier of departments and silo effects, turn ideas into the real action items to improve customers' experiences

  • Understand what can we improve in every single touch point and who is the owner to take care of the improvement

  • Could target to the high value customers or specific VIPs and design a specific scenario for them

  • Review the quantitative and qualitative data in the same time

Google analytic

workshop

8 hours Lecture & Workshop

Price : Get Quote Based on Complexity

Define and explore target audience of brand official web & possible mission

  • Brand official web positioning & possible target audiences' missions

  • Define the objectives, goals & performance targets of a brand official web and decide the possible metrics

  • Define the final official web KPI

  • Summarize all expectations from all stakeholders and develop the possible action items in 3~5 years

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