CXO = Customer Experience Optimization
JCXO = Best Partner of Optimizing CX & Explore an Innovation of Future
Foodpanda changes eating behaviors ; ZARA changes dressing behaviors ; Airbnb changes traveling behaviors ; Uber changes transportation behaviors; Coursera change educational behaviors ; NETFLIX changes entertainment behaviors.
Are you curious how those unicorn start-ups find the recipe of innovation by changing CX ?
Here is the Answer：
Make use of service design architecture (Based on IDEO "Design Thinking") & find out a practical consultant like JCXO, this is an achievable target for every single enterprise 。
JCXO help brands to explore and dig out the Moment of Truth (MOT) & Wow! that fitting customers' expectations，
- Jess focuses on Internet, MarTech & Service Design fields for over 20 years. He has the tremendous high level executives' experiences in a start-up company as well as a lot of listing global companies of Taiwan (Advantech , Clevo & ATEN) & USA(SUN Micro). During those periods he was working for global listing company, he was also in charge of global brand operations, the territories are including : Greater China, South East Asia, Europe, USA .
- Jess is also an author of a hot-selling digital marketing book in Taiwan, "Inbound Marketing".
- Jess is used to analyze a business through 3 main angels : Business Intelligence, Martech and Design Thinking. This kind of fusion makes him to explore a business innovation and growth opportunity in a more diversified way.- Now, Jess is a senior consultant(coach) of data analytics, ecommerce, Martech;